Customer Service

In this section:

How to Order

Shipping & Returns

International Customers

Special Orders

Contact Us


International Customers

International Shipping
Sizing Conversions
Methods of Payment


International Shipping

International orders are welcome. Consider the cost of our standard US shipping service to be the cost of shipping most international orders via Air Mail, a 7-10 day service. This cost will be reflected in your order's total. Air Mail shipping costs are below.

Order Value
(U.S. dollars)
International Shipping & Handling
(Air Mail)
$0-$29.99 $4.95
$30.00-$89.99 $5.95
$90.00-$149.99 $6.95
$150.00-$199.99 $7.95
$200.00 and up $8.95

We reserve the right to quote a different shipping cost other than what's outlined above on international orders. If this is the case, we will notify you via email before shipping.

If an expedited service or special handling is desired, you will have the opportunity to make this request in the "Special Shipping Instructions" box at the end of the online ordering process. We will email you the cost of shipping any other method you request prior to processing your order. Global Priority Mail, a 4-5 day service, is available to most locations. Or, you can specify which service or how quickly you would like your order and we'll quote you a cost or a variety of services/costs to choose from.

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Sizing Conversions

E-mail us at active@X-chrom.com for sizing conversions from International sizes to U.S. sizes.

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Methods of Payment

We can only accept payment in U.S. dollars at this time. Valid payment methods for international customers are credit card, debit card or wire transfer. If you'd like to do a wire transfer, email us at active@X-chrom.com to set it up. If we have any problems getting approval on your card after you have submitted an order, we will contact you via email.

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