You may return any merchandise for any reason for an exchange or merchandise credit. We ask that you try to return merchandise within 30 days of receipt, but this is simply a request.

However, after 90 days, we can not guarantee acceptance of a return for a merchandise credit. For your protection, we do not retain credit/debit card info beyond that time period.

Please return merchandise in the same condition it was received.

Returns of undergarments and merchandise:

• Please make sure all tags and packaging are intact.
• By law, garments containing a crotch cannot be returned once they have been worn or tried on. Please try these items on over your own underwear.
• We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
• We reserve the right to refuse returns on items that may not meet hygiene and health regulations.

More questions and answers about returns...

• What if I have to return something even if I provided Measurements?
• What Shipping Fees Apply to a Return / Exchange?
• What if I want to compare styles or sizes?
• What's the difference between a credit and an exchange?
• How long does it take for a return to be processed?
• Where is the returns form?
• What if I lost my returns form?

1) What if I have to return something even if I provided Measurements?

Recommendations for garments based on fitting measurements you take yourself are just that; recommendations. We cannot guaranty fit since measuring results may vary based on what is used to measure and on how an individual takes measurements. Our same returns policy applies.

2) What Shipping Fees Apply to a Return / Exchange?

If you are exchanging an item the first time, no shipping fees will apply. If you are exchanging an item after the first exchange shipment, standard shipping fees will apply. In the unlikely event that you receive damaged goods, or items that you did not order, it is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping if it is a result of our error. How Do I Return My Purchase?

Please follow these steps to successfully return your purchase:

1. Please return an item in the original packaging in which it was received.
2. Fill out and include the return form which was shipped with the item you are returning.
3. Please return the item in the same packaging it was shipped or safer packaging. We are not responsible for damage to products in transit sent back to us.
4. To ensure the package arrives safely and that you are credited, please use a traceable method.
5. If you have questions prior to returning items to us, please call us at 773-385-9557 or email us.

3) What if I want to compare styles or sizes?

If what you received is not quite right or you just want to compare styles or sizes, please let us know. We'd be happy to make a second shipment of another size or style to try before you return what was initially received. This way, you can make just one return when you are ready to decide what's best for you. Just call us at 773-385-9557 or send an email us so we can help determine what's right for you. In this case, we would only charge you for the cost of the other styles or sizes. You would receive a credit for the merchandise returned upon receipt of the return.

4) What's the difference between a credit and an exchange?

If you request a merchandise credit, the cost of the returned items is credited back to the original form of your payment. If you request an exchange shipment, we ship another style or size for you to try. We do not charge shipping/handling for the first exchange shipment.

5) How long does it take for a return to be processed?

You should expect your return to be processed within a week of receipt of the return.

6) Where is the returns form?

Your returns form will appear on the back of the invoice that arrives with your order.

7) What if I lost my returns form?

If your returns form is not handy, just jot us a note with your name, phone number and email address. Let us know if you would like a merchandise refund or exchange in your note.

What is the Privacy & Security Policy for X-chrom.com?

Here at X-Chrom, we take your privacy and security seriously.

Our privacy & security policies are intended to give you peace of mind when ordering.

We do not rent, sell or trade your personal information to anyone.

We collect the information we need to serve you, and we use it for that purpose only.

We have taken every precaution possible to make the site safe and secure with the latest 128-bit encryption technology when ordering.

Guaranteed!

By using the X-Chrom website, you agree to the conditions of our privacy policy.

More details about X-chrom Privacy & Security...

The Information We Collect

Unlike our competitors, we do not rent, sell or trade your personal information to anyone. We collect the information we need to serve you and use it for that purpose only. Guaranteed!

For purposes of this privacy policy, "Your Information" means any information which you provide to us through this website such as name, physical address, telephone number, email address, credit or debit card information by which you can be personally identified. Your credit card or debit card number is collected via a secure transmission. When you access or use this website, our web servers may automatically recognize and collect information regarding your referring domain, your type of internet browser, operating system software, screen resolution, cookie preferences and similar technical data. None of this information is personally identifiable and we use this information only in the aggregate, to measure overall Site usage patterns and trends.

We recognize the particular importance of protecting the privacy of personal information where children are involved. We do not knowingly collect personal information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that such child's parent or guardian call 773 385 9557 or contact us by email and we will delete the information about the child from our files.

What Will You Do With My Personal Information?

We will never share your personal information with third parties except as necessary to process or complete your transactions with us or to provide support or other services, to tailor marketing to your needs and respond to your requests, to administer product or order downloads, to select content, improve quality and facilitate use of this website and to comply with legal requirements.

When you place an order with us we collect your name, address, email address, telephone number and credit card information. If you ask to be placed on our email list, we will collect your name and email address.("Your Information"). Your Information is used to process and send orders. We also use Your Information to contact you in case there is a question or problem with an order or to communicate with you if you asked to be placed on our email list.

Should you select the optional opportunity to receive emails from us about current offers and incentives, we will also use your email for this purpose. If you have not selected this option, you will not receive promotional emails.

On occasion, we contract with other companies to provide certain services to us, including credit card processing, shipping, e-mail distribution, changing mailing addresses, market research and promotions management. We provide these companies only with parts of Your Information needed to perform their services and require that they ensure that your Personal Information is maintained and used as set forth in this Privacy Policy. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with others, but we cannot guarantee security of your information and are not liable for misuse of it by others.

We may use a technology called "cookies" to provide you with tailored information. A cookie is a piece of electronic data that can be sent to your browser, which may then be stored on your hard drive so our website can recognize you as you browse our website and when you return. These cookies may collect the type of operating system and browser that you are using, and accumulate and report anonymous, statistical information on Site usage. The use of cookies allows us to make our website more responsive to your personal needs. We do not use cookies to identify or track any of Your Information. If you do not wish to have a cookie sent to your browser, you can change the settings on your Internet browser to stop it from automatically accepting cookies. However, if you refuse the acceptance of cookies on your computer, you will not be able to complete an online order with us and will have to telephone or send your order by facsimile. If you prefer to order by telephone, just call us at 773 385 9557. To order by facsimile print this order form, fill it out and fax it to us at 773 385 9558, send us your order at: X-Chrom.com, 7181 W. Grand Avenue, Chicago, IL, 60707 USA.

We also may use electronic image requests to count page views and to access cookies or "message format" or "message open" sensing technology us to identify if your email accepts HTML or text only emails so that we may send you the appropriate format. The web beacons and message format/message open sensing technology does not collect, gather, monitor or share any of Your Information.

We also use data collected when you register or make purchases to enhance and personalize your shopping experience. We may use your IP address to help diagnose problems with our server and to administer this website, for system administration, to track a user's specific session, or to investigate cases of fraud or other security violations. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy that order and registration information is treated.

Additionally, we may disclose specific information about you in our possession upon governmental request or if required to do so by law or based on our belief, in our sole discretion, that it is necessary to conform to or comply with our legal and regulatory obligations or is necessary to protect our Site, our business and assets, the users of our Site or the public, in general.

Accuracy and Confidentiality

It is your responsibility to give us current, complete, truthful and accurate information and to keep the Personal Information that you provide to us up to date. We cannot and will not be responsible for any problems or liability that may arise if you do not give us accurate, truthful or complete information or you fail to update the information you give us.

You are solely responsible for maintaining the strict confidentiality of your user name and password, if applicable, and for any charges, costs, expenses, damages, liabilities and losses we incur or may suffer as a result of your failure to do so. You, and not us, are solely responsible and liable for your activity, behavior, use and conduct on the Site and for any use of the Site or any other activity or conduct in connection with the Site, by any others who use your user name or password, unless and until you notify us that your user name or password may have been compromised, misappropriated or improperly taken or used by another party.

Safe and Secure Shopping

X-chrom.com use the latest technology to fully protect your private info so shopping with us is safe and secure.

X-chrom.com only does business online. It's in our best interest to ensure your safety and security in our online environment.

We use the latest technology available to encrypt your personal information so no one can view the information you send us.

A company called GeoTrust provides us with what's called an SSL(Secure Socket Layering) certificate. The 128-bit encryption built into this certificate protects your information as it travels through the internet. [Link to GeoTrust certificate]

If you just want to give us a call at 773 385 9557 to place an order or ask questions, please feel free to contact us at anytime. Or, print this order form [LINK TO OFFLINE ORDER FORM], fill it out and fax it to us at 773 385 9557. Contact Us by email.

While we maintain reasonable standards of security and confidentiality, as with most Internet sites, it is possible that third parties may unlawfully intercept or access transmissions or private communications over an unsecured transmission. We conduct financial transactions via secured transmissions but may not always secure other parts of this website. We also limit access to the Site by our own employees to those individuals who are authorized for the proper handling of such information and any employee found violating our standards of security and confidentiality will be subject to our disciplinary processes. We request that our operational service providers follow the same policy.

Phishing

Phishing attacks attempt to steal consumers' personal identity data and financial account credentials through counterfeit websites designed to trick recipients into divulging sensitive personal information such as credit card numbers, account usernames, passwords, and Social Security Numbers. WE DO NOT SEND EMAILS ASKING YOU TO PROVIDE OR CONFIRM YOUR INFORMATION OR YOUR USERNAME OR PASSWORD! If you receive such e-mail communication purporting to come from us, please forward it immediately to us, and then immediately delete the fraudulent e-mail from your computer.

Updates

X-Chrom's privacy policy was last updated on 1/25/2009. We reserve the right to amend or append this policy at any time. Any changes will only affect information collected after their post date unless otherwise stated.You should check this page periodically for changes. Your continued use of our website following the posting of changes to this Privacy Policy indicates your acceptance of such changes.

Questions or Comments

If you have a question or would like to comment upon our privacy and Security Policy, you may email us, call us at 773 835 9557, send us a facsimile at 773 385 9558, or write to us at 7181 W. Grand Ave, Chicago, IL 60707.

Opting Out

If, at any time, you would prefer to not to receive future promotional email from X-Chrom, please enter you email address below and submit your request your email address will be added to our opt-out list.Alternatively, please write to us at X-Chrom.com, 7181 W. Grand Avenue, Chicago, IL, 60707 USA, asking us to add you to our opt-out list.

We will make sure your email address is suppressed from any future email promotions from us.

Please allow a few days for processing your request.